Privacy Policy

Last updated: May 2026

At SIEVRA (“we”, “our”, “us”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sievra.com and make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you provide directly to us, including:

Personal identification information — name, email address, phone number, billing and shipping address
Payment information — processed securely via our payment providers; we do not store full card details
Account information — if you create an account with us
Communications — messages you send us via email or contact forms

We also automatically collect certain information when you visit our site, including:

IP address, browser type, and device information
Pages visited, time spent, and referring URLs
Cookie and tracking data (see Section 5)

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, shipping updates, and receipts
Respond to your enquiries and provide customer support
Send marketing communications (only with your consent)
Improve our website, products, and services
Comply with legal obligations
Detect and prevent fraud

3. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only as necessary to operate our business, including:

Shipping and logistics partners — to deliver your orders
Payment processors — to securely handle transactions
Marketing platforms — only where you have opted in
Legal authorities — where required by law

4. International Data Transfers

SIEVRA operates globally. Your data may be transferred to and processed in countries outside your country of residence, including Nigeria, where our business is based. We ensure appropriate safeguards are in place in accordance with applicable data protection laws, including the GDPR for customers in the European Economic Area.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of our site.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the data we hold about you
The right to correct inaccurate data
The right to request deletion of your data
The right to object to or restrict processing
The right to data portability
The right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@sievra.com.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.