Refund policy

SIEVRA — Refund & Returns Policy

Last updated: July 2026

We want you to love your SIEVRA purchase. If something isn't right, we'll make it right.

30-Day Return Window We accept return and refund requests within 30 days of delivery. To be eligible, please contact us within this window with your order details.

Damaged, Defective or Incorrect Items If your item arrives damaged, defective, or is not what you ordered, contact us at hello@sievra.com with your order number and clear photos of the issue. We will send a replacement or issue a full refund, no return shipping required.

Change of Mind As our products are fulfilled and shipped directly from our production partners, we are unable to accept returns for change-of-mind purchases. Please review product details carefully before ordering.

Refund Processing Approved refunds are processed within 5–10 business days and returned to your original payment method. Please allow additional time for your bank or card provider to post the refund.

European Union — 14-Day Cooling Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason. The item must be unused, with tags, and in its original packaging. Contact us at hello@sievra.com to initiate.

Non-Returnable Items We do not accept returns on sale items or gift cards.

Contact For any questions, reach us at hello@sievra.com. We aim to respond within 24–48 hours.