Terms of service

OVERVIEW Welcome to SIEVRA! The terms "we", "us" and "our" refer to SIEVRA. SIEVRA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). SIEVRA is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products. Colors or product appearance may differ from how they appear on your screen. We do not warrant that the quality of any products will meet your expectations. All product descriptions are subject to change at any time without notice.

SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. SIEVRA reserves the right to accept or decline your order for any reason. Your order is not accepted until SIEVRA confirms acceptance. Your purchases are subject to our Refund & Returns Policy.

SECTION 4 - PRICES AND BILLING Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed. You agree to provide current, complete and accurate payment information for all purchases.

SECTION 5 - SHIPPING AND DELIVERY We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

SECTION 6 - INTELLECTUAL PROPERTY All content on this website — including logos, images, text, product designs, and brand identity — is the exclusive property of SIEVRA and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

SECTION 7 - OPTIONAL TOOLS You may be provided with access to third-party tools which we neither monitor nor control. We provide access to such tools "as is" without any warranties. Any use of optional third-party tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party sites. Complaints regarding third-party products should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY SIEVRA is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with SIEVRA. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and SIEVRA. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with SIEVRA.

SECTION 10 - PRIVACY POLICY All personal information we collect is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our privacy policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice.

SECTION 12 - LIMITATION OF LIABILITY To the fullest extent permitted by law, SIEVRA shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

SECTION 13 - GOVERNING LAW These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the jurisdiction of the courts of Nigeria, without prejudice to your rights as a consumer under the laws of your country of residence.

SECTION 14 - CHANGES TO TERMS We reserve the right to update these Terms at any time. Continued use of our website after changes constitutes your acceptance of the revised Terms.

SECTION 15 - CONTACT For questions regarding these Terms, contact us at hello@sievra.com. We aim to respond within 24–48 hours.